My web browser does not work. How do I fix this?

If you have other internet based programs (e-mail through Outlook, VPN clients, etc) check to see if they're working. If you don't have one of these try the following steps:

Windows XP
Windows Vista/Windows 7
Start
Logo
Select Run
Search
Type cmd
Press ok
Type ping www.google.com

If you do not receive a reply and/or your alternate programs are unable to browse then jump ahead to Failed Connection. If you receive a reply message or if your alternate programs are working then you most likely have browser damage. To resolve this try updating to a more recent version. This can be accomplished in Internet Explorer by selecting Tools, Windows Update and following the prompts. If you have the latest version already, try removing it to revert to a previous version as follows:

Windows XP
Windows Vista/Windows 7
Start
Logo
Control Panel
Add/Remove Programs
Program Features and Maintenance
Internet Explorer
Remove

If reverting to a previous version of Internet Explorer does not resolve your issue, you may need to use more serious, either switching to a new program for browsing the Internet, or using a tool to clean-up your PC. Here's our Guide to dealing with Ads and Installing Alternate Browsers

Failed Connection

Most likely your internet connection is down. Here's a guide to Troubleshooting a Failed Internet Connection.

Need help? Contact us any time.

Our technical staff is available to assist you with all your hardware and software needs.

Tips and suggestions provided to you by Computer And Network Support, LLC

Legal Disclaimer

Keywords for our site:
20745 22303 Microsoft Windows Vista 22306 OS X 10.3 Panther Computer Help 22314 Systems Integration Burke 22315 Computer Repair Computer Repair Alexandria VA Paradox 22202 Unix 20744 Computer Help 22307 Computer Repair 22314 Marlan Mac Troubleshooting Microsoft Word 2007 Help Blue Screen of Death Microsoft Windows XP Fix My PC 22308 64 bit processor Computer Support Belle Haven IT Consulting Computer Repair 22306 Mount Vernon Macintosh Help. Computer Help 22314 Computer Help Alexandria VA Computer Help Alexandria VA Microsoft Windows XP Professional Microsoft Windows 98 Arlandria Unix Technical Support. Crystal City 22307 Microsoft Access Microsoft Windows Server 2007 Microsoft Outlook 2003 Computer Repair 22315 Tech Support Microsoft Office 2003 Microsoft Windows Server 2003 Ethernet Networks Remote Help Microsoft IIS (Internet Information Server) Personal Computer Advertisement Removal and Malware Removal Microsoft Excel 2007 Tutorial Microsoft Exchange Server Ubuntu Computer Repair 22307 Laptop Help Driver Installation Computer Troubleshooting Corel WordPerfect Office X5 22314 Olde Town Alexandria. Microsoft Office 2000 PC Help Google Mail 22305. Metro D.C. Area Microsoft Office 2007 Information. 22309 Hotmail EMail and Windows Live PC Repair Computer Repair Alexandria VA Anti-Virus Software and Virus Removal Computer Help Alexandria, VA Motorola Droid X. Fort Belvoir Laptop Setup Computer Repair Alexandria VA Microsoft Office 2007 Troubleshooting. GMail Features Computing Microsoft Office 2010. Old Town Alexandria Microsoft Windows 7 Help Fairfax County 22150 Arlington Networking Support Google Apps. On Site PC Help Corel WordPerfect OS X 10.4 Tiger Desktop Diagnostics OS X 10.5 Leopard OS X 10.6 Snow Leopard Support

Last updated: 8/10/2013

Web page unique ID: 1863968

Main Page